Shipping policy

Zu3D Software Licences

Our Zu3D Home and Family Licences are delivered electronically and are automated. You will receive your licence code within a few minutes of ordering. Please check your spam if you can't find it.

Our Zu3D Multi-Platform Site Licences are dispatched manually as we need to verify your organization. We will usually email the details within 1 business day, but occasionally it can take up to 3 business days. If your need of a licence (or renewal) is rather pressing, please contact us — we always aim to respond to urgent requests with greater immediacy where possible.

Delivery of your Zu3D Animation Kit

If you are in the UK or USA, we dispatch our Zu3D Animation Kits with express delivery as standard (usually through Amazon Fulfillment), meaning you should receive your kit within 3 business days of ordering (often earlier).

For customers outside the UK or USA, we will dispatch your Animation Kit within a week of receiving your order. Please be aware it can then take up to 7–10 working days for delivery of European orders, and 14–21 working days for worldwide orders. If your order is urgent, please contact us and we may be able to upgrade your shipping option for a fee.

Delivery of Modelling Clay

We only ship modelling clay within the USA and UK — due to its weight, the international shipping generally costs more than the product!

To save on time (and storage space), we often dispatch this straight from the manufacturers. Delivery is usually within the week, however can take between 7–21 days depending on demand and availability.

Delivery of physical goods (excluding Zu3D Animation Kit)

We will try our best to ship all other equipment within a week of receiving your order. We use a variety of shipping methods, most often Royal Mail, DHL, or UPS.

Shipping Costs

Our shipping costs vary depending on your order and destination. For international orders (outside the USA/UK) the price shown at checkout is a guide, and we may need to contact you to adjust the price up or down.

Customs — Import Tax and Duty

We ship our goods from the UK. If you are located outside the UK, you (the customer) will be liable for any import tax or duty applied by your country. Unfortunately we are unable to advise whether this will be added, or how much it will be.